Frequently asked questions
Babes, we’re here for you! We have compiled a list of the most frequently asked questions, but in case we missed yours, don’t hesitate to click the button below and get in contact with us.
Yes. We want to make sure that you get the attention you deserve during this special time! In order to serve our brides with the best experience possible, our listed store hours are by appointment only.
1st and 2nd appointments are totally complimentary.
Due to limited availability and space, we do require a credit card for booking, which may be subject to a $25 cancelation fee if the appointment is canceled within 24 hours of the start time. No-show appointments are charged to the card 30 minutes after the scheduled start time of the appointment.
3rd appointments require a $75 deposit which will be credited towards the purchase of your dress. This deposit is non-refundable in the case of a late cancelation or no-show.
Luxe Appointments are charged at the time of booking at the agreed upon rate.
We want all of our brides to feel as comfortable and beautiful as possible during the appointment. At MaidenWhite, we provide a fresh robe and a pair of slippers for you to wear. We recommend wearing flesh-toned undergarments. If you have any shapewear or undergarments that you plan to wear on your wedding day, bring those with as well.
As for footwear, if you’ve already picked a pair of shoes or have a pair that are the same heel height as what you’ll be wearing on the day of the event, bring those with you! We don’t recommend fitting gowns with them, which is why we provide slippers during appointment times, but once you’ve picked out your favorite dress and you’re ready to say “yes,” the shoes add the perfect touch to really capture the final look!
Should you choose to invite guests along for your gown shopping experience, we suggest bringing a small group of 3 or less guests who know your sense of style and will support the choices that you love! Having too many guests can often be distracting and overwhelming, especially if their sense of style doesn’t align with yours.
Remember–this is your special day, and choosing a gown that ultimately makes you look and feel your best will make your loved ones happy as well!
While we love a good party, we believe brides are best catered to during appointments with 5 guests or less. Our MaidenWhite Signature Suites can accommodate 3-4 guests including the bride. Should you require space for guest counts exceeding this amount, our semi-private bridal spaces can accommodate slightly larger parties.
We also offer Luxe Appointments which are a great alternative for larger parties looking to join for the experience!
While we strive to offer all of our brides a one-of-a-kind experience, our Luxe appointments are an excellent way to offer an extra level of dedicated service that is truly unmatched.
During a 2 hour appointment, our bride and bride’s guest will have private access to the entire showroom. A dedicated bridal stylist will be with the party for the duration of the appointment to help you find the dress of your dreams! We also include an assortment of celebratory drinks and snacks tailored to your liking.
Add on services like hair & makeup trials or bridal bouquets to make your appointment extra special.
Luxe appointments begin at $350 and range depending on guest count and selected menu. Contact us for more detailed information and menus.
If you have your heart set on 1 or 2 dresses from a designer that we don’t carry in-store, we can usually get that gown temporarily loaned for your appointment. If it’s available, we will pay for 50% of all shipping / loan costs incurred to get that dress in for your appointment. We just require that brides pay the remaining 50% which will be credited towards your dress purchase at MaidenWhite. Shipping / Loan fees range from $100 – $300.
In a perfect world, the bride would shop and order their dress 1 year in advanced. At the least: plan on shopping for your dress 8-9 months before your wedding date. Beautiful, hand-made gowns take time! Production time for gowns can take anywhere from 4-6 months, and you’ll need to allot a couple addition months for alterations as well.
For brides with time constraints, rush orders are usually an option for an extra fee. Please inquire about specific gowns and rush availability.
We also have 1-2 sample sales per year when gowns can be purchased off the rack. This is a good option for brides who are working with tight time constraints.
If you’ve never been wedding gown shopping before, this might come as a bit of a shock: most of the gowns we carry are in bridal sizes US 6 – 12 (which can vary from one designer to the next, and fit differently from street clothing sizes). Check out our Standardized Size Chart as well as the individual designer page as a starting point. We do however carry some select samples in other sizes and even carry a couple of plus size gowns for our curvy babes.
Our stylists will work their magic to help you visualize what the final product will look like. We will then take your measurements and order a dress in the size best suited to you!
At this time, we are not offering in-house alterations. We are happy to give recommendations to tailors in town who are reputable and fully equipped to handle wedding dress alterations.
We schedule up to 90 minutes per standard appointment. This will give you plenty of time to try on a few of your favorite gowns before finding “the one,” and saying yes to your dress! This will also give us time to take measurements and square away the financials for your made-to-order dress.
The best way for us to serve you is to assist us by creating your wishlist and sharing that with us ahead of time, as well as by taking a few minutes to complete our intake form. We love having as much information about you and your style so that when you arrive, you’ll instantly feel like a part of our squad!
A trunk show is a sales event that MaidenWhite hosts with the collaboration of a designer to showcase many, if not the entire new collection of gowns. It’s a great way to see gowns that we don’t normally carry, so if you’re in love with a particular designer, booking an appointment during their trunk show dates is the best way to see the full spectrum of gowns. It’s additionally a great way to be the first bride to wear a new and exclusive style for your wedding, because trunk show collections usually aren’t available for in-store purchase until several months after the event.
We also also often able to offer a variety of discounts and/or purchase incentives during these events! Trunk show dates and availability are very limited because brides love to get in during these events, so if there’s one you’re eyeing attending, we suggest booking your appointment right away!
Check out this link to find out more about all of our upcoming events and trunk shows. And if you don’t see a specific one you’re looking for, don’t hesitate to ask us about it!
MaidenWhite generally hosts 2 sample sales per year. In order to make room for new, incoming collections, we host sales events where select floor models become available for off-the-rack purchase. We offer deep discounts on these gowns (this varies, but you can expect to find gowns that will be discounted anywhere from 20% – 60% and sometimes more)! Sizes generally range from 8-12 US (which equates to about 6-10 US street size) but occasionally we do have options outside of this size range. Sample sale gowns are sold in as-is condition.
This is a really great option for brides looking to get a discount, or who have tight time constraints that might require an immediate solution for a wedding dress purchase.